Shipping & Delivery

Shipping

We use best Courier partners like DTDC, Fedex, Aramex etc to ensure a speedy and safe product delivery.

Estimated Delivery Time

After the order confirmation, the products will be dispatched in the next 3-5 days. The estimate delivery time, after dispatch is as follow :

Southern India : 3 working days from dispatch day

Northern India : 5 working days from dispatch day

Dispatch Details

After the product dispatch, you will be provided with the shipment details and an approximate delivery duration, for easy tracking of the shipment and to ensure that you are available at the given address to receive the shipment when it is delivered. Devika Jacob.com is not responsible if the shipment is returned, due to unavailability of recipient at the address.

Delivery Charges

Shipping charges within India,

Orders valued below ₹ 299 :  ₹ 80

Orders valued between ₹ 300 to ₹ 499  :  ₹ 140

Orders valued between ₹ 500 to ₹ 999  :  ₹ 180

Orders valued between ₹ 1000 to ₹ 1999  :  ₹ 220

Orders valued between ₹ 2000 to ₹ 2999  :  ₹ 320

Orders valued above ₹ 2999, shipping is Free

Product Care & Packing

Terracotta Jewellery is a fragile product and requires to be handled carefully. We ensure that the products are packed well, to avoid any form of damage.

Cancellation

If the order is not dispatched, it can be cancelled by sending us an email to sales@devikajacob.com, and we will refund the total amount or replace the order. However, order once dispatched cannot be cancelled.

Returns

No returns except in case of damaged product received. Due to transportation/product handling, if the product is found damaged when received, please mail us at sales@devikajacob.com, with the pictures of the damage and the product, within 24 hours of the products received. We will ensure that you receive either a replacement/discount/refund, depending on case to case scenario. The decision in such cases will be at the sole discretion of Devika Jacob.

Queries/Suggestions/Feedback

Feel free to drop us a mail at queries@devikajacob.com for any queries, feedback or suggestions.